💬 Frequently Asked Questions (FAQ)
Q:
What are your standard trade and payment terms?
Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A payment methods are also available. Lead time is normally 15-20 days after receiving the deposit. Samples for each model are available and can be ready in 5-7 days once payment is received. We offer volume discounts for large quantities.
Q:
How will my goods be delivered?
Sea freight: We update shipping rates as soon as we know your destination seaport. Alternatively, you may designate your own shipping agent, and we will coordinate and arrange the delivery with them.
Q:
What customized services do you offer?
We offer full OEM & ODM services. We can help you design customized racking and cage configurations tailored to your space. All inquiries are replied to within 2 hours by our well-trained staff, and we have experienced professional engineers to provide the best solutions.
Q:
What is the purchasing process?
Our purchasing process: Construction drawing → Drawing confirmation → Quotation → Proforma Invoice (PI) → PI Confirmation → 30% deposit payment → Production → QC inspection report → Balance payment → Shipping.
Q:
What are your advantages and product warranty?
We offer factory-direct competitive pricing and O/A payment options (30-40 days). We also accept rush orders for fast delivery. All products come with a two-year warranty; any broken parts will be replaced and sent directly to you.
Q:
How do I install the storage cage/shelves?
We provide step-by-step instructions and can demonstrate the installation process through video. You can repeat the steps until the installation is successfully completed.