Q: What are your trade and payment terms?
Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A are also available.
Lead time: Normally within 15-20 days after receiving the deposit.
Sample policy: Samples are always available for each model. Samples can be ready in 5-7 days once payment is received.
Shipping port: Shenzhen, Guangdong Province, China.
Discounts: We offer attractive discounts for large volume orders.
Q: How can my goods be delivered?
Sea freight: We will provide updated sea freight rates as soon as we know your destination port.
Client-designated agent: Please provide us with the contact details of your shipping forwarder, and we will arrange the delivery accordingly.
Q: What services do you offer?
- All inquiries regarding our products or pricing will be answered within 2 hours.
- Well-trained and experienced staff will answer all your inquiries in fluent English.
- Complete OEM & ODM services: we can design custom-tailored racking systems to meet your specific needs.
- We have highly experienced professional engineers to deliver the best solutions.
Q: What is the step-by-step buying process?
The purchasing workflow follows these stages:
Engineering Drawing Design → Drawing Confirmation → Quotation → Proforma Invoice (PI) → PI Confirmation → 30% Deposit Payment → Mass Production → Quality Control Inspection & Report → Balance Payment → Shipping & Dispatch.
Q: What advantages do your shelving products offer?
Flexible Payment: We can support O/A terms of 30-40 days.
Quick Delivery: Fast-track dispatch options are available for urgent orders.
Direct Factory Price: Competitive wholesale rates straight from the manufacturer.
Warranty Support: We offer a comprehensive two-year warranty. Any damaged components will be replaced and sent directly to you.
Q: How do you handle custom tooling fees for new designs?
For customized items requiring specific tooling, the mold-opening costs are charged before the first production run. These fees are partially or fully refunded once orders reach a predetermined volume threshold.
Q: How do I install the shelving system?
We provide complete guides and can demonstrate the step-by-step assembly process remotely through video instructions. You can review the video materials repeatedly until you complete the installation successfully.